The automotive repair industry is a vital part of the economy. According to the Bureau of Labor Statistics, there are about 2.4 million jobs in the field. The average wage is $35,960. The majority of workers are self-employed or work for small businesses.
Mechanics need good customer service skills to communicate effectively with customers, explain car maintenance and repairs clearly and answer questions promptly. They also need to be proficient with the wide variety of tools and equipment they use to do their job. Many mechanics obtain their expertise through on-the-job experience and training, while others enroll in vocational school programs to get the knowledge and skills they need.
Choose a shop with reputable technicians. Ask if they are certified by the National Institute for Automotive Service Excellence or have other credentials that show their level of expertise. Look for a repair facility that offers a warranty on parts and labor. Get a written estimate that identifies the condition to be repaired, the parts needed and the estimated labor charge. A written estimate protects both you and the shop. A verbal diagnosis and authorization over the phone may be acceptable, but a written estimate is the best way to prevent misunderstandings and disagreements over charges.
Make sure the shop uses original equipment — or a comparable quality — replacement part. Remanufactured, rebuilt and reconditioned parts are usually no better than new parts. If you’re not happy with the final repair bill, you have the right to dispute it with your credit card company. Disputes must be submitted in writing to the credit card company, and you should keep all correspondence and receipts related to the dispute.
Take your vehicle in for maintenance services at regular intervals to catch problems before they become large and costly. Pay attention to warning lights on your vehicle’s dashboard and follow the manufacturer’s recommended maintenance schedule. Fix little problems when they first arise — a high-pitched whine or vibration, rattling noises, a slight misfire or leaking coolant.
The auto repair shop you choose should be clean, organized and well-lit. The reception area should be free of clutter, and the waiting room comfortable and clean. The mechanics should be neatly dressed in shop uniforms. The shop should have the latest diagnostic equipment and the latest technical information about your vehicle’s make and model.
If you’re considering buying an existing auto repair business, be careful about the price you offer and the terms you negotiate. Consider the amount of debt and loans the business carries, as well as any renovations that will be necessary to bring it up to date. It’s important to be realistic about the business’s potential earnings.
